Hayden-Murphy becomes EnCORE Partner
By D.Ann Shiffler31 October 2011
Hayden-Murphy Equipment has qualified for the Manitowoc Crane Care EnCORE Partner program network. Based in Minneapolis, Minn., Hayden Murphy has been in business since 1957. With EnCORE Partner status, Hayden-Murphy is authorized to remanufacture Grove and Manitowoc cranes to original Manitowoc specifications, including product updates.
Hayden-Murphy is one of only eight Manitowoc Cranes dealers in the United States to receive EnCORE Partner status.
Mike Kirk, product support manager for Hayden-Murphy, said becoming an EnCORE Partner means they are able to offer more services to their existing and potential customers.
"The ability to make structural repairs really allows us to expand our scope of services," he said. "Boom repair is a big need in this industry. Most cranes will experience boom damage at some point in the equipment life cycle. Offering this service will help our customers significantly reduce downtime."
To qualify for the EnCORE Partners program, dealers invest time in training technical staff, including advanced training for welders to earn the proper certifications for welding structural components on cranes. Each dealer must also add a trained structural engineer to its staff to interface directly with Manitowoc on technical issues. Manitowoc Crane Care provides full c0mmercial, technical and financial support for all EnCORE Partners.