Construction heavyweight Liebherr has announced that the company has developed a remote service tool to work alongside crawler cranes, deep foundation equipment and maritime cranes.

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The remote service tool in action

The new tool is designed to improve assistance through visual information, leading to faster and easier troubleshooting. As part of an extended test phase, all customers will have free access to the new app until the end of 2020.

Audio and video calls, a chat function, screen sharing, image and document exchange, as well as whiteboarding functions are some of the features that have been integrated in the tool. These enable real-time customer support.

Liebherr reports that over the last year the tool has been tested in remote locations and challenging situations.

The current pandemic has proven how indispensable the tool can be. In April this year, Liebherr customer Adani Murmugao Port Terminal Pvt. Ltd. required immediate assistance for one of their Liebherr machines; however attendance on site was not permissible.

Using Remote Service the Liebherr engineers instructed the Adani staff how to remove the defect pump, inspected the condition of the gearbox remotely, and then guided the site staff through the installation of the new pump.

Manguesh Sangodkar, head of engineering at Adani Murmugao Port Terminal Pvt. Ltd., said, “The way you plan the job through Remote Service, communicate and execute with your highly professional and technically efficient engineering team is great. In light of your impeccable services, we would like to continue our association with you for the years to come.”

Due to Covid-19 Liebherr has accelerated the market launch of Remote Service in terms of an extended test phase. This means all Liebherr customers can use the Remote Service App free of charge until the end of 2020. A laptop, tablet or smartphone and an internet connection are all that are needed.