Malcolm Baldrige National Quality Award
24 April 2008
The Malcolm Baldrige National Quality Award (MBNQA) was established by the US Congress in 1987. It was established to recognize US companies and, later, government agencies, for outstanding business practices. These practices are judged on seven categories, including: information and analysis; strategic quality planning; human resource development and management; management of process quality; quality and operational results; and customer focus and satisfaction.
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D.Ann Shiffler
Editor, American Cranes & Transport
Tel: +1 512 869 8838
E-mail: d.ann.shiffler@khl.com
