Manitowoc Cranes has named Ingo Schiller executive vice president of its Manitowoc Crane Care customer support division. Schiller will take on the new role in addition to his current responsibilities as senior vice president of global marketing and product development, on an interim basis. Schiller will report directly to Eric Etchart, president and general manager of Manitowoc Cranes.
Etchart said Schiller’s knowledge of Manitowoc’s products and its customer base made him the perfect choice to run Crane Care.
“Over the past three or four years Ingo has immersed himself in the Manitowoc product line and developed a strong understanding of our customers’ needs — and that naturally extends to how best to support them,” he said. “He is well-known and well-respected both within Manitowoc and among our dealer network and customer base, so I’m sure he will have no problems in driving Crane Care on to even bigger and better things.”
Schiller, who joined Manitowoc in 2008, takes over from Bob Hund, who recently was promoted to president and general manager of Manitowoc Foodservice. Prior to his role as senior vice president of global marketing and product development, Schiller was senior vice president of sales and marketing for Manitowoc Cranes Americas and before that occupied numerous other roles within the company.
He has a long career in the crane industry including many years at Liebherr, where he served as executive vice president of sales for Liebherr Americas. He will continue to be based at Manitowoc’s facility in Shady Grove, PA, U.S., but will travel extensively, Manitowoc said.
Schiller said he looks forward to building on the strengths of Crane Care and cementing its place as the leading after-market service for customers in the lifting industry.
“I believe that with our parts delivery program, 24/7 contact centers and highly skilled service staff we have one of the best offerings in the business,” he said. “Yet we’re conscious of the fact our industry is changing and we have to evolve as our business grows. I want us to continue to expand our EnCORE refurbishment operation to more international markets, and continue to assess the latest technology to see how best we can provide a service that outperforms the competition.”