The renovated interiors feature a new reception area with a stone feature wall, retail section, cust

The renovated interiors feature a new reception area with a stone feature wall, retail section, customer support counter, and a new office for the department manager.

H.O. Penn, a 93-year old Crane Carrier truck and construction and industrial machinery sales and rental company in the USA, has completed the expansion and renovation of its parts, service, and retail departments.

The 5,000-sq.ft. renovated space is on the first floor of the company’s 42,000-sq.-ft., two-story building at 660 Union Avenue in Holtsville, N.Y. Stalco Construction served as construction manager and Rosebery Architectural Studio was the architect for the project.

Established in 1923, H.O. Penn sells, rents, and services Crane Carrier trucks. The firm is also one of the oldest Caterpillar dealers in the nation.

“The renovation has significantly improved the quality of our customers’ experience and allowed us to upgrade the point of sale area," said Liza Katz, H.O. Penn general parts manager. "Equally important, the renovation improved the work environment for our personnel."

“Stalco accelerated the project’s construction schedule to limit disruptions to H.O. Penn’s operations. For example, the service department was completely renovated during one weekend,” explained Stalco Principal Kevin G. Harney.

Following the renovation, visitors enter the retail and parts departments through the company’s main reception lobby, which received a new reception desk, finishes, and a stone feature wall. The new retail section is highly visible. It displays branded Caterpillar accessories, parts, and toys.

The scope of work in the parts department included the demolition of the preexisting offices and retail area, and the installation of a new storefront-type entrance, retail section, customer support counter, and a new office for the department manager. The renovated sales floor houses seven desks for sales staff and a private manager’s office.

“The construction team had to address several logistical challenges. For example, the service department, in charge of shipments, is crucial to the operations of the company. The service office could not be shut down during the regular operation hours. To accommodate H.O. Penn, Stalco performed demolition on Friday evening and completed the renovation and finishes of the entire service department on Saturday and Sunday. The department resumed its operations on Monday morning without any interruptions,” says Jason Vasquez, Stalco project manager.

In addition to Stalco and Rosebery, the project team included interior design and branding consultant The Maude Group, electrical contractor 2 Gang Electric, and KK Signs.

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